💰 Amazon FBA Reimbursement: How to Recover Your Money from Amazon
If you’re using Amazon FBA (Fulfilled by Amazon), you’ve likely faced issues where your inventory gets lost, damaged, misplaced, or incorrectly refunded. What many sellers don’t realize is — Amazon owes you money for these mistakes!
This is where Amazon FBA Reimbursement comes in. At Infobeam Solution, we help FBA sellers identify missing reimbursements and file claims the right way — ensuring that you recover every rupee/dollar owed to you.
🧐 What is Amazon FBA Reimbursement?
Amazon FBA Reimbursement refers to the process of getting refunded for inventory or revenue lost due to Amazon’s mistakes. These may include:
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Lost or damaged inventory in Amazon’s fulfillment centers
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Customer returns not returned
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Overcharged FBA fees (like weight/dimensions)
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Refunded orders where customers never returned the item
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Inventory destroyed without permission
If Amazon is responsible, they are supposed to reimburse you — but you often have to initiate and track the claim.
🔍 Common FBA Reimbursement Scenarios
Here are the most common situations where you’re entitled to a reimbursement:
1. Lost or Damaged Inventory
Amazon may lose or damage your units in their warehouses or during transit. If they can’t find or repair the item, you’re eligible for a reimbursement.
2. Customer Refund Without Return
If a customer receives a refund but does not return the product within the allowed timeframe, Amazon should refund you the item’s cost.
3. Returned But Damaged
If the customer returns the item in a damaged or unsellable condition (but the damage isn’t your fault), Amazon should reimburse you.
4. Incorrect FBA Fees
Sometimes Amazon charges extra weight/dimensional fees. If your product dimensions are incorrect in the system, you may be overpaying every month.
5. Destroyed Inventory Without Notice
If Amazon decides to dispose of your stock without your consent or valid reason, you’re entitled to claim reimbursement.
🛠️ How to Check for Amazon FBA Reimbursement Eligibility
To check if you’re eligible for reimbursements:
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Go to Seller Central
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Navigate to Reports > Fulfillment > Inventory Adjustments / Reimbursements
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Cross-check FBA reports with your stock and order history
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Look for mismatches or missing reimbursements
This can be tedious and complex — which is why many sellers prefer using tools like Helium 10, Sellerboard, or taking help from experts like Infobeam Solution.
📋 Step-by-Step Process to Claim FBA Reimbursement
Step 1: Identify the Issue
Use Amazon’s reports or a third-party tool to identify cases of:
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Lost or damaged units
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Inaccurate refund behavior
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Fee discrepancies
Step 2: Gather Evidence
Download and save relevant reports such as:
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Inventory Adjustment Reports
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Return Reports
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Fee Preview Reports
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Fulfillment Reports
Step 3: Open a Case with Amazon Seller Support
Once you’ve gathered evidence, contact Seller Support:
Go to Help > Contact Us > Fulfillment by Amazon > Reimbursement Issues
Clearly explain the issue and attach the required reports/screenshots.
Step 4: Track & Follow Up
Amazon typically replies within 48-72 hours. Follow up if they don’t respond or if the claim is wrongly rejected.
🧠 Pro Tips for Successful FBA Reimbursements
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Keep a monthly audit schedule to check all your inventory reports
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Regularly verify your product dimensions and FBA fees
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Monitor return/refund reports carefully
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Keep claims professional and evidence-based
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Act within the time window: Amazon allows reimbursement claims only within 9 to 18 months, depending on the case
📊 How Infobeam Solution Helps with Amazon FBA Reimbursement
Handling FBA reimbursements manually is time-consuming and error-prone. At Infobeam Solution, we offer:
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🔍 Inventory Audits: We cross-check your inventory history to find missing reimbursements.
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📑 Claim Filing: Our team prepares and submits accurate, professional claims to Amazon.
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🧾 Documentation Support: We gather all necessary data from reports and dashboards.
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💵 Recovery Tracking: We track open cases until you receive the correct reimbursement.
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🚀 Monthly FBA Health Check: Prevent future issues with regular reporting and audits.
We ensure maximum reimbursement recovery with minimal effort from your end.
❓ FAQs on Amazon FBA Reimbursement
Q. How long does Amazon take to process a reimbursement?
A. Usually between 2 to 5 business days, depending on the complexity of the case.
Q. Can I use software for this?
A. Yes. Tools like Helium 10 Refund Genie, Sellerboard, or ManageByStats can help, but manual verification is always more accurate.
Q. Will Amazon ban me for filing too many claims?
A. No — as long as your claims are valid, Amazon encourages sellers to raise such issues.
🚀 Start Getting Your FBA Money Back — With Infobeam Solution
Amazon may not reimburse you unless you ask for it. That’s why it’s important to audit your FBA account regularly or get expert help.
At Infobeam Solution, we help Amazon sellers recover lost money with accurate reports, professional case handling, and dedicated support.
📞 Contact us today and let us help you reclaim what’s rightfully yours.
