How to Fix Listing Errors on Flipkart: A Comprehensive Guide
A product listing is your digital storefront on Flipkart. When it’s active and optimized, it drives sales. But when a listing error strikes, it can vanish from search results, become un-purchasable, and bring your revenue to a sudden halt. These errors can be frustrating, but they are almost always solvable.
This comprehensive guide will walk you through the most common Flipkart listing errors, their causes, and step-by-step instructions to diagnose and fix them yourself, getting your products back online and earning money.
Table of contents
Common Types of Flipkart Listing Errors & Their Meanings
First, you need to diagnose the problem. Here are the most frequent errors and what they typically mean:
- Catalog Quality Errors: These are the most common. Flipkart’s system has detected missing, incorrect, or inconsistent information in your product’s attributes.
- Examples: Missing key specs (like size or color), incorrect category assignment, or a title that doesn’t match the product.
- Image-Related Errors: Your product images do not meet Flipkart’s strict guidelines.
- Examples: Blurry photos, non-white background on the primary image, watermarks or logos on images, incorrect image dimensions, or insufficient number of images.
- Pricing & GST Errors: There’s an inconsistency in your pricing structure or GST details.
- Examples: The Maximum Retail Price (MRP) is lower than the selling price, the GST rate applied is incorrect for the product category, or your GSTIN details in your seller profile are incomplete.
- Policy Violation Errors: Your listing has been flagged for potentially violating Flipkart’s policies.
- Examples: Using copyrighted images or text from other brands, listing prohibited products, or engaging in fraudulent activity.
Step-by-Step: How to Identify and Fix Listing Errors
Step 1: Find the Error in Seller Hub
- Log in to your Flipkart Seller Hub.
- Navigate to Listings > Manage Listings.
- Look for the “Status” column. listings with errors will be marked as “Error” or “Suppressed.”
- Click on the product to view the specific error details. Flipkart will usually provide a brief reason (e.g., “Primary image error” or “Category data mismatch”).
Step 2: Fix Catalog Quality & Attribute Errors
- Action: Click on the “Edit” button next to the erroneous product.
- Carefully review every attribute: Pay special attention to:
- Title: Ensure it is clear, descriptive, and uses relevant keywords.
- Key Specifications: This section is critical. Fill out every field accurately and completely (e.g., Brand, Model Number, Size, Color, Material, etc.).
- Category: Ensure the product is in the most specific and accurate category possible.
- Save Changes: After making corrections, save the listing. It may take some time for Flipkart’s system to process the changes and remove the error.
Step 3: Resolve Image-Related Errors
- Action: In the “Edit Product” page, navigate to the Images section.
- Ensure Compliance:
- Primary Image: Must be on a pure white background (RGB 255,255,255), high-resolution (500×500 pixels minimum), and fill at least 80% of the frame.
- Secondary Images: Add multiple angles, lifestyle shots, and infographics that highlight features. All images must be clear and free of watermarks or text.
- Re-upload the corrected images and save the listing.
Step 4: Correct Pricing & GST Issues
- Action: In the “Pricing” section of the edit page.
- Check:
- MRP: Must be higher than your Selling Price.
- Selling Price: Must be a valid number.
- Flipkart Commission: Ensure it’s calculated correctly.
- For GST: Go to your Account Settings and ensure your GSTIN is uploaded and verified. Then, in the listing, ensure the correct GST rate is selected for your product category.
Step 5: Address Policy Violations
- Action: This is more serious. If you believe the error is a mistake, you can appeal.
- Navigate to Service Request > Create New Request.
- Choose the appropriate category (e.g., “Product Listing Related”).
- Clearly and politely explain why you believe your listing is compliant. Provide any necessary documentation (e.g., brand authorization letters, proof of ownership of images).
- If the violation is legitimate, you will need to remove the infringing content or the listing itself.
Proactive Tips to Prevent Listing Errors
- Use Flipkart’s Listing Quality Dashboard: Regularly check Listings > Listing Quality in Seller Hub. It provides a health score and preemptively flags potential issues before they become errors.
- Double-Check Before Submitting: Be meticulous when creating new listings. Ensure all data is accurate and images are compliant from the start.
- Stay Updated on Policies: Flipkart’s policies can change. Keep an eye on seller announcements and emails from Flipkart.
When to Seek Help?
If you’ve tried all the steps and the error persists, or if the error is complex (like a stuck listing or a billing issue), it’s time to contact Flipkart Seller Support.
- Go to Service Request > Create New Request.
- Select the most relevant category and sub-category.
- Provide all necessary details: Product ID (FSN), a clear description of the problem, and screenshots of the error. The more information you provide, the faster they can resolve it.
Conclusion: A Clean Catalog is a Selling Catalog
Listing errors are a normal part of selling on a large platform like Flipkart. The key is not to panic but to systematically identify and resolve them. By regularly monitoring your Listing Quality dashboard and ensuring your data is 100% accurate and compliant, you can minimize downtime and keep your sales flowing smoothly.
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Get a Free Catalog Audit and Let Us Handle Your Listings! Contact us: +91 96545 53640 or email sales@infobeamsolution.com.