🛠️ Amazon Negative Feedback Removal: The Ultimate Guide for Sellers
For Amazon sellers, negative feedback can feel like a punch to the gut. It hurts your seller rating, affects your Buy Box eligibility, and can reduce conversions.
But here’s the good news: you can get certain negative feedback removed—if you follow Amazon’s rules and take the right steps.
At Infobeam Solution, we help sellers clean up their Amazon reputation with compliant, proven strategies for feedback removal and damage control.
🔍 What is Amazon Seller Feedback?
Unlike product reviews, seller feedback evaluates your performance as a seller. It focuses on:
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Shipping speed
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Packaging quality
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Customer service
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Fulfillment accuracy
🔁 Customers rate sellers from 1 to 5 stars, often with comments.
🚫 How Negative Feedback Affects You
Even a single 1-star feedback can damage your:
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Seller rating (below 95% can trigger warnings)
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Buy Box percentage
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Account health metrics
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Customer trust and conversions
✅ Amazon’s Feedback Removal Policy
Amazon won’t remove negative feedback just because you don’t like it. However, they will remove feedback if it violates their policy.
Amazon will remove feedback if:
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It contains obscene or abusive language
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It reveals personally identifiable information
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It’s a product review, not seller feedback
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It relates to FBA shipping issues
📌 FBA Sellers Note: If the negative feedback blames Amazon (e.g., “late delivery”), Amazon will automatically strike it through and not count it against you.
🧾 Examples of Removable Feedback
❌ “This charger didn’t work at all. Worst product ever.”
→ This is a product review, not seller feedback.
❌ “Delivery was late and the box was crushed.”
→ If you use FBA, Amazon is responsible and it qualifies for removal.
❌ “Seller is a scammer. Took my money and ran.”
→ Contains abusive language.
✅ “Seller shipped late, and it took 10 days to arrive.”
→ This is legitimate and will not be removed unless proven incorrect.
🧑💻 How to Request Feedback Removal (Step-by-Step)
1. Go to Seller Central
Login → Performance → Feedback
2. Locate the Negative Feedback
Find the comment you believe violates policy.
3. Click “Request Removal”
Amazon’s system will auto-review it against their policies.
4. Manual Appeal (If Needed)
If auto-removal fails, open a case with Seller Support:
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Go to “Help” > “Get Support”
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Choose “Customers and Orders”
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Provide order ID and reason for removal
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Quote the exact policy violated
🧠 Expert Tips to Improve Feedback Removal Success
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Be polite and clear in your message
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Reference Amazon’s policy section
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Keep communication professional
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Don’t dispute honest, legitimate complaints
📬 What to Do When Feedback Can’t Be Removed
If Amazon refuses to remove the feedback:
✅ Respond to the Comment Publicly
Reply with a calm and helpful message. Example:
“We’re sorry for your experience. We’ve already issued a refund and are working to improve our service. Please contact us directly if you need further help.”
This shows future customers that you’re proactive and responsible.
✅ Reach Out to the Customer
Use Buyer-Seller Messaging to apologize and offer a resolution. If they update their feedback voluntarily, great!
Note: Never offer refunds or incentives for feedback removal. It violates Amazon policy.
💼 Infobeam Solution’s Negative Feedback Management Services
We help Amazon sellers:
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Monitor feedback 24/7
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Dispute negative feedback with correct policy references
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Draft professional responses
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Improve customer satisfaction to prevent future complaints
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Set up FBA and shipping improvements
🧩 We combine tech + human expertise to maintain a healthy account reputation.
📈 Preventing Negative Feedback in the First Place
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Ship orders on time (or use FBA)
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Provide excellent customer service
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Use quality packaging
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Respond to customer queries quickly
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Set clear product expectations in your listing
🚨 Avoid These Common Mistakes
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Arguing with customers
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Ignoring negative feedback
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Trying to game the system with fake positive feedback
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Contacting buyers repeatedly about feedback
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Violating Amazon’s communication policy
💬 Real Case Study: Feedback Recovery in 48 Hours
Client: Fashion Accessories Seller
Problem: 2 negative feedback entries about late shipping
Solution by Infobeam:
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Identified FBA orders
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Submitted removal request quoting policy
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Amazon struck through feedback within 48 hours
Result: Account health restored, Buy Box regained
📌 Final Thoughts
Negative feedback doesn’t have to ruin your business. With the right tools and strategy, you can remove damaging comments and protect your seller performance.
At Infobeam Solution, we specialize in Amazon feedback management and account health services that keep you in good standing and competitive.
🚀 Ready to Clean Up Your Amazon Feedback?
Let our experts help you:
✅ Remove policy-violating feedback
✅ Respond professionally to negative comments
✅ Build systems to prevent future issues
📞 Contact Infobeam Solution today for expert feedback removal services.
