Your Amazon Seller Account not working can be frustrating—especially when you’re trying to fulfill orders, list products, or check sales. If you’re stuck with a blank screen, login error, or account suspension notice, this blog is here to help.

At Infobeam Solution, we assist Amazon sellers daily with account issues, and here we’re sharing the exact steps to identify and fix the problem.

Common Issues When Amazon Seller Account Is Not Working

Here are the most frequent problems sellers face:

Issue Description
❌ Login Not Working Credentials incorrect, OTP failure
⚠️ Account Suspended Policy violation, performance issues
🔁 Page Keeps Reloading Browser cache or cookies issues
🚫 Access Denied IP blocked or 2FA failure
🔧 Technical Glitches Server error or backend issue
⛔ Verification Failed KYC, PAN, GST, or bank mismatch

1. Amazon Seller Account Login Not Working

Symptoms:

  • Incorrect username/password

  • OTP not received

  • Stuck on login page

Solutions:

  • Double-check email and password

  • Try login on Amazon Seller Central

  • Clear your browser cache and cookies

  • Use “Forgot Password” to reset

  • Try logging in from incognito mode or a different browser

2. Amazon Seller Account Suspended

Symptoms:

  • Notification from Amazon

  • Unable to access dashboard

  • Orders or listings are inactive

Common Reasons for Suspension:

  • Late shipments

  • Counterfeit complaints

  • Policy violations

  • Poor metrics

Solution:

  • Go to Performance > Account Health in Seller Central

  • Check for violation messages

  • File an Appeal with Plan of Action (POA)

Need help writing a POA? Contact Infobeam Solution for expert account reinstatement services.

3. Amazon Seller Page Not Loading

Symptoms:

  • White screen

  • Constant loading icon

  • “Try again later” error

Fixes:

  • Clear browser cookies

  • Try different network or browser

  • Disable browser extensions

  • Use a desktop instead of mobile

  • Check Amazon Seller Status Page for service outages

4. Two-Factor Authentication (2FA) Not Working

Problem:
You’re not receiving OTP or can’t verify your phone/email.

Solution:

  • Make sure your number/email is updated

  • Check spam folder for emails

  • Wait 10–15 minutes before retrying

  • Contact Amazon Support to reset verification settings

5. Amazon Seller App Not Working

If the Amazon Seller mobile app isn’t loading or keeps crashing:

  • Update the app to the latest version

  • Restart your device

  • Clear the app cache and data

  • Try logging in from the web version

When to Contact Amazon Seller Support

If you’ve tried everything and nothing works, contact Amazon Seller Support:

Steps:

  1. Login (if possible) to Seller Central Help

  2. Go to “Get Support”

  3. Choose your issue (Login, Account Health, Payments, etc.)

  4. Request a callback or raise a case

Pro Tip: Prevent Future Issues

✅ Keep account metrics healthy
✅ Stay updated with Amazon policies
✅ Verify GST, PAN, bank details correctly
✅ Monitor Account Health Dashboard weekly
✅ Avoid late deliveries or fake product listings

How Infobeam Solution Can Help

If your Amazon Seller Account is not working, we offer:

🔹 Account Suspension Recovery
🔹 Login Issue Fixing
🔹 Plan of Action Writing
🔹 KYC and Compliance Help
🔹 Account Health Monitoring
🔹 New Seller Account Setup

📞 Contact us today for a free consultation and get back to selling fast.

Final Words

When your Amazon Seller Account isn’t working, don’t panic. Follow these step-by-step fixes, and most issues can be resolved quickly. For serious problems like suspension or verification failure, professional help can save your time and business.

Let Infobeam Solution take care of your Amazon journey—from setup to success.

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