At times, you may realize that you made a mistake, found a better deal, or simply changed your mind about an Amazon purchase. If this happens, don’t worry—you can easily cancel your order before it ships. But what if it’s already on its way? In this guide, we’ll walk you through the process of canceling an Amazon order, whether it’s before shipment or after it’s been dispatched.
There are several reasons why you might want to cancel an Amazon order:
Order Mistakes: You accidentally purchased the wrong product or selected the wrong quantity.
Better Deals: You find a better deal after making the purchase.
Changed Mind: You decide you no longer want the item.
Delayed Shipment: The item is taking too long to ship, and you want to purchase from another seller.
Canceling an order is straightforward as long as you act quickly. Let’s see how to do it.
On Desktop: Go to Amazon’s homepage and log in with your username and password.
On Mobile App: Open the Amazon app and log in with your credentials.
On Desktop: Hover over the “Accounts & Lists” tab on the top right and click on “Your Orders.”
On Mobile App: Tap the three horizontal lines in the top-left corner, then select “Your Orders.”
Browse through your recent orders to find the one you wish to cancel. You can filter orders by date or status like “Unshipped Orders” for quicker access.
For unshipped orders, you’ll see the option “Cancel Items” next to the order. Click on it.
Choose the item(s) you want to cancel by selecting the checkbox next to the product.
After selecting, click the “Cancel Checked Items” button to complete the process.
You’ll receive an email confirmation about the cancellation. The status of your order will also change to “Cancelled” on your account.
If the “Cancel Items” option is not available, it means the order has already been processed or shipped. Here’s what to do next:
If your order is “Preparing for Shipment” or “Shipped,” you won’t be able to cancel it directly through the website or app.
Once your order is delivered, you can request a return and receive a full refund. Amazon offers a 30-day return window for most products.
If your order has already been shipped, the best option is to wait until it’s delivered. Then, you can:
Use the “Track Package” option in your order history to track the delivery status.
Once the package arrives, you can initiate a return:
Go to “Your Orders.”
Select the order and click on “Return or Replace Items.”
Choose a reason for the return and follow the instructions to get a refund.
Amazon will process the return and issue a refund to your original payment method once they receive the returned item.
Amazon’s refund process is typically straightforward. Here’s what you need to know:
For Canceled Orders: If you cancel an order before shipment, Amazon won’t charge you, and you won’t need a refund.
For Returned Items: If you return an item after delivery, the refund will be processed to your original payment method within 3-5 business days.
Note: If you paid via a gift card or promotional credit, the refund will be issued back to the gift card balance.
If you’re facing any issues with canceling your Amazon order, you can always contact Amazon customer support. Here’s how:
On Desktop: Go to “Help” at the bottom of the page and click on “Contact Us.” You can choose to chat with a representative or request a call.
On Mobile App: Go to “Customer Service” from the menu, and choose “Contact Us.” Amazon offers a chat option, call support, and email.
They’ll help you resolve the cancellation or return issues promptly.
Act Quickly: The sooner you attempt to cancel, the higher the chances it will be successful.
Check Shipping Status: If your order is already in transit, cancellation might not be possible, but you can return it after receiving the package.
Amazon Prime Members: If you are a Prime member, shipping is faster, so act promptly if you want to cancel.
Third-Party Sellers: If the item is from a third-party seller, cancellation may depend on their return policy. You can contact them via the “Contact Seller” option in the “Your Orders” section.
Canceling an Amazon order is simple if done before the item ships. If the package has already been dispatched, don’t worry—you can return the item and get a full refund. Be sure to act quickly, track your order, and follow the proper procedures for returns.
At Infobeam Solution, we specialize in Amazon account management and e-commerce solutions. If you need assistance with your Amazon seller account, order management, or digital marketing services, feel free to reach out!
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